Please help the hospitality industry over the winter by following government guidelines and our own whilst in our space. If you feel that we've missed anything, then please let us know. We want everyone to feel safe + welcome in Ponte Vecchio.
We now have a unique QR code that you can scan if you use the NHS COVID-19 app. This will check you in to our premises. We will still be taking contact details for all customers and keeping them for three weeks, as required by law.
It is now a legal requirement that you wear a face covering when not seated at your table. This includes entry + exit, paying at the bar, + visiting the bathroom.
Hand sanitiser is available in both bathrooms, by our card paying machine and on top of the gelato freezer as you walk in. Please use it or go and wash your hands upon entry.
As you are aware, tables bigger than 6 are no longer permitted. This number includes children of all ages. Please do not ask us to split larger group numbers over 2 tables; we aren't prepared to risk our reputation or receive a fine. If by coincidence, you know someone on another table, we cannot allow you to mingle with them. You should be at your table at all times unless you are visiting the bathroom.
Our premises need to be vacated by 10pm, so we will no longer take sit down bookings after 9pm. Takeaway orders can be placed up to 9.45pm.
We will be continuing asking for food preorders for all tables throughout the winter. This means Leo will spend less time at your table, giving more time for the extra cleaning he has to do across our space. Preorders are expected the day before your booking. If you are unsure about any choices or ingredients, please get in touch. Drinks do not have to be preordered.
We will continue to keep our front + back door open for ventilation as long we can as the weather turns colder. We can't afford to offer blankets for customers, but if you want to bring your own or keep your coat on during your meal, then we will understand.
If you collect a takeaway from us, please stay outside or by the front door while you wait. Face coverings are required by law and we expect social distancing to be maintained.
We do not feel the need to set up screens, and a one way system is not practical for our space, so unless you need to use the card terminal, please do not go beyond the bar area.
We are very conscious of our own welfare, and request that you do not visit Alice or other staff in the kitchen + wash room.
Page updated September 23rd.